Front Desk
Every conversation in one inbox. Most of them already handled.
A web workspace where your AI concierge answers WhatsApp and website chat, books appointments in your scheduling system, and hands the right conversations to your team with full context.
Included in AI Concierge.
Nobody has to be here.
Your front desk answers every call and message, 24 hours a day.
Front Desk · The desk that never sleeps
What it does
- WhatsApp and website chat in one inbox
- Direct booking in Altegio, Fresha and other supported systems
- Answers from your approved services, prices and policies
- Handoff to staff with the full conversation
- Follow-ups for unfinished enquiries
- Conversation and booking reports
Less chasing. More consistent follow-up.
| When | The concierge |
|---|---|
| A new enquiry arrives | Answer and collect the relevant details |
| A client wants an appointment | Check availability and book |
| A visit is approaching | Send a reminder |
| An enquiry is left unfinished | Send an agreed follow-up |
| A client misses an appointment | Offer help rebooking |
| A past client is due back | Send a rebooking invitation |
| A question needs a person | Hand the conversation to your team |
Straight answers.
Can the AI concierge actually book appointments?
Yes. It checks availability and creates appointments directly in supported booking platforms, including Altegio and Fresha. We confirm platform access and configure your booking rules during setup.
Where is our patient data stored?
In your own accounts. Conversations sit in your messaging account, appointments in your booking system and analytics in a workspace you own. MHub does not hold patient data in a central system.
Do I need a new website?
No. Either concierge works with your existing website. The website package can also be bought on its own.
Find out where your enquiries slip away.
A free automation audit of your enquiry and booking process, with practical next steps whether you work with us or not.
The MHub team
Share business information only. We never need patient records for an audit.
Prefer email? team@mhubsolutions.tech